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A voicebot for call centers is an AI tool that communicates with customers over the phone using natural language processing (NLP). Meet Philipp Heltewig, Co-founder & CEO of Cognigy, in a Tech Impact deep dive hosted by Evan Kirstel. We unpack what AI

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The Virtual Agent–Voice (VAV) is a self-service capability in Webex Contact Center that helps you to integrate the Interactive Voice Response (IVR) platform In this episode of Voice Coffee Break, JP (@jamespoulter) chats about the announcement from Amazon that they are bringing

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